Privacy Policy

Updated: 16 September 2026

This policy explains how VMA Management LLC handles information through our website, profile and review assessments, appointment booking, chat and AI receptionist, messaging, payment checkout and client services. Services may include advertising management, WhatsApp conversations, connected business profiles and the records used to qualify inquiries, arrange estimates and review agreed appointment fees.

Who we are

VMA Management LLC. Phone (786) 926-8584. Email growth@vmamgmt.com. We partner with service businesses.

What we collect

• Contact and business details you provide, including name, phone, email, address, website, service information, and appointment requests.
• Public business information and diagnostic results used for audits, such as listings, review information, and available website or search data.
• Business contact details from public business websites, directories, referrals, or lawfully obtained prospect records, together with outreach notes and communication preferences.
• Messages, chat history, inquiry details, call metadata, and automated responses. If call recording or transcription is enabled, it may create recordings, transcripts, and summaries, subject to required notice and consent.
• Billing details, subscription status, and transaction records. Payment information is entered through our payment provider's checkout, not through a VMA website form.
• For client services, information in the accounts you authorize us to connect, including customer contacts, messages, appointments, advertising assets and settings, campaign activity, inquiry source records, and business profile and review activity.
• Service inquiry information and attachments customers choose to provide, such as service needs, service locations, photos, videos or voice messages.
• Qualification answers, appointment confirmations and attendance evidence supplied by the client or available through authorized connections, to arrange estimates and reconcile appointment fees. We seek only the details needed for that purpose, not full payment-card numbers or unrelated financial records.
• Technical information collected by hosting and embedded services, such as IP address, browser or device information, page activity, and session identifiers.

Text messaging and SMS consent

We use your number to respond to a requested inquiry or send project and account messages with the permissions required for that communication. Giving us a number or accepting a policy is not, by itself, consent to automated marketing calls or texts. Promotional messages require a separate affirmative opt-in where required. Marketing consent is not a condition of purchase. Message and data rates may apply; message frequency varies.

We do not sell or share your phone number or your SMS consent with third parties for marketing purposes. Mobile information and consent to receive text messages are never sold, rented, or shared with any third party or affiliate for their own marketing or promotional use. This applies to all mobile opt-in data and is not subject to any exception.

Phone numbers and permission records may be processed by providers that support communications, customer records, security, and opt-out handling on our behalf. This does not authorize those providers to use mobile information or consent for their own marketing.

To stop receiving texts, reply STOP to any message. Reply HELP for help, or contact us at growth@vmamgmt.com or (786) 926-8584. You may also withdraw permission through another reasonable method. A non-promotional opt-out confirmation may be sent. We may use a permitted alternative channel for necessary account notices, but will not use another channel to evade your marketing opt-out. Opting out of marketing does not end a service agreement; see our cancellation instructions.

WhatsApp and customer communications

When you contact a business through WhatsApp, that business and its authorized service providers may process your messages and attachments to handle your inquiry and provide the requested service. Automated handling should make a clear route to a person available. Receiving an attachment does not mean an automated system has understood it accurately.

Starting an inquiry does not authorize unrelated promotional messages. Communications follow the applicable permissions, platform rules and opt-out choices. You can ask the business to stop messages or contact VMA about processing within our role. Do not send passwords, full payment-card numbers or unrelated sensitive information through messaging.

Our protections against selling or sharing mobile information and messaging consent for other parties’ marketing also apply to our WhatsApp service. Platform messaging rules and privacy notices also apply when you use WhatsApp.

Data security

We implement reasonable administrative, technical, and physical security measures to safeguard your personal information and mobile data against unauthorized access, loss, alteration, or misuse.

How we use your information

• To answer your call, text, form, or email.
• To schedule and hold a call with you.
• To prepare and deliver a requested audit and discuss its findings.
• To identify businesses that may benefit from our services and make relevant business inquiries where permitted by law, while honoring contact restrictions and opt-out requests. Public contact information is not consent to automated promotional calls or texts.
• To build and run the services you have hired us for, including agreed campaigns, profile maintenance and communication workflows.
• To route inquiries to the appropriate person and support authorized follow-up.
• To review inquiry-source, qualification and attendance evidence under an accepted pilot agreement, prepare progress summaries and reconcile appointment fees.
• To request honest feedback about completed work and help a business respond professionally to reviews, with the appropriate permissions.
• To send you invoices and service notices.
• To operate and troubleshoot connected services, prevent misuse, and keep records of transactions, permissions, and communication preferences.
• To send relevant promotional communications with required permission and an option to stop them.

What we never do

• We do not sell your personal information.
• We do not sell or share your phone number or SMS consent with third parties for marketing purposes.
• Requesting an audit does not automatically subscribe you to promotional messages.

Service providers

We use service providers for hosting, business diagnostics, advertising, customer management, AI-assisted responses, calling, messaging, scheduling, payments, connected business profiles and reporting. Authorized contractors may access information needed to perform their assigned work for VMA. Access should be limited to that purpose and protected by appropriate confidentiality and security obligations.

Embedded tools and external audit, booking, and checkout pages process information through their own systems. Their applicable privacy notices and settings also govern their handling of data. We may disclose information where legally required or necessary to address fraud, security incidents, or protect legal rights. None of these provisions permits sale or sharing of SMS opt-in data for others' marketing.

AI, connected accounts, and audit reports

Information you send to our AI receptionist may be processed by technology providers to generate responses and support the conversation. Do not send passwords, full payment-card details, medical information, or other sensitive records through chat or the audit. Automated answers can be wrong; contact us for human review of an important question.

Call recording or transcription requires the notices and consent applicable to the call. This website policy is not a substitute for a notice at the start of a call.

Audit reports can open on an externally hosted page. A shareable report link may allow anyone with the link to view the report and the business or contact details entered. Share links only with intended recipients. Contact us if a report contains incorrect information or you need help restricting access.

When we process a client's customer information to deliver that client's services, the client determines the business purpose and must provide the appropriate notice and permissions. The business retains control of its accounts and customer information. VMA works within the access and services it authorizes. We use appropriate delegated account access where supported and do not request shared passwords. If you are that client's customer, contact the business first about your information; we can assist with requests within our role.

How long we keep it

We retain information for the service or inquiry, account administration, and applicable recordkeeping needs. Transaction, consent, suppression, and dispute records may need to remain after service ends. Deletion requests are subject to those needs and technical backup limits; we do not promise immediate removal from every provider or backup. Ask us about retention or deletion for your account.

Your choices

• Ask us what we hold about you.
• Ask us to correct or delete it.
• Reply STOP to any text to opt out of messages.
• Ask us to stop contacting you entirely.

Email growth@vmamgmt.com. We may need to verify your identity or authority before sharing, changing, or deleting records. Rights and exceptions vary by location; we will respond as applicable law requires.

Cookies

The site uses embedded chat and other connected services. These services may use cookies, local storage, and similar technologies for sessions, conversation continuity, security, and service operation. External audit, booking, and payment pages have their own technology and privacy settings. Your browser can block or clear storage, although doing so may affect those tools.

If optional advertising or analytics tools are introduced, the applicable notice and any required consent controls must be in place before they are used.

Children

This site is for business owners. It is not directed at children under 13 and we do not knowingly collect their information.

Changes

If we change this policy we will update the date at the top. Where required, we will provide additional notice or obtain consent before a materially different use of previously collected information.

Contact

VMA Management LLC
(786) 926-8584
growth@vmamgmt.com